Service Operation InternshipAt — Trace3

Opportunity Summary

• Observe and learn effective communication skills for supporting pre-sales requests coming from the field
• Learn about opportunity management and the pre-sales lifecycle within the Customer Relationship Management (CRM) platform
• Utilize various internal tools to facilitate supporting pre-sales requests, such as skill searches, availability, and scheduling of SOW requests
• Learn how to review and validate a Statement of Work (SOW), LOE and/or PO
• Complete project set-up within Finance & Operations systems and ensure the project financials are accurate based on the governing contract
• Generate vendor POs and process vendor bills associated with professional Services engagements
• Work with Project Managers and account teams to generate client invoices
• Complete project closure procedures including reconciliation of financials
• Learn how to build relationships with internal teams, sales, and outside vendors

Opportunity Learning Outcomes

• Observe and learn effective communication skills for supporting pre-sales requests coming from the field
• Learn about opportunity management and the pre-sales lifecycle within the Customer Relationship Management (CRM) platform
• Utilize various internal tools to facilitate supporting pre-sales requests, such as skill searches, availability, and scheduling of SOW requests
• Learn how to review and validate a Statement of Work (SOW), LOE and/or PO
• Complete project set-up within Finance & Operations systems and ensure the project financials are accurate based on the governing contract
• Generate vendor POs and process vendor bills associated with professional Services engagements
• Work with Project Managers and account teams to generate client invoices
• Complete project closure procedures including reconciliation of financials
• Learn how to build relationships with internal teams, sales, and outside vendors
• Shadow various Client Success Managers to observe service delivery management functions
• Perform other duties as assigned to support Client Experience Leaders execute on operational initiatives

Opportunity Training

One-on-one training for the student regarding a number of topics that correlate to service operations.

Additional risk specific to this opportunity

No additional risk for this administrative internship.

Compensation Details

Type	Frequency	Amount	Explanation	Show to students?
Hourly Pay	bi-weekly	15.00	Paid Internship	Yes

Opportunity Application Instructions

Interested interns can contact the main contact. A resume and interview will be required.