Customer Service and Marketing AssistantAt — GOALZ

Goalz is a new exciting food start-up with a specialty in sugar-free and healthy chocolates. 

We are seeking a proactive and creative college student to join the GOALZ team.  Being a part of our close-knit team means you'll have the unique opportunity to wear multiple hats, delve into various aspects of the business, and gain invaluable hands-on experience in a dynamic startup environment. She/he will work closely with the Marketing Director.

Key Responsibilities:

1. Social Media Management:

   • Create, curate, and manage published content across various social media platforms.
   • Engage with our online community, responding to comments and DMs promptly.
   • Capture and edit photographs for social media posts.
   • Analyze and report on social media performance and trends.

2. Customer Service:

   • Respond to customer inquiries via phone, email, or social media.
   • Address and resolve any customer concerns or feedback.
   • Maintain a high level of professionalism and empathy.

3. Marketing Assistant:
   • Assist the marketing director on marketing-related topics

Required Skills:

• Strong writing and verbal communication skills.
• Familiarity with social media platforms (e.g., Instagram, Facebook, TikTok, Twitter).
• Self-motivated with the ability to multitask and work independently.

Great to Have Skills:

• Photo editing and design capabilities
• Passion for nutrition and health concepts

What You'll Gain: Working at GOALZ Chocolates offers a unique opportunity to grow and learn. As a smaller company, you won't just be a cog in the machine. You'll have direct involvement in projects, get to see the impact of your work, and gain a holistic understanding of how a business operates. We're committed to not only utilizing your existing skills but also fostering your professional development.

Commute: The job requires in-person attendance. Please, indicate your ability to commute to the company location at Yorba Linda.

Tasks
1- Create a customer service approach and test various approaches and compare the results
2-Create a marketing calendar, social media calendar, and brand-centric content preparation for social media
3- Decide and create marketing opportunities and create content for those new marketing channels.

Training
There will be a general orientation initially. There will be weekly one-on-one feedback meetings with the mentor (CMO) and daily job shadowing by the mentor. Literature suggestion by the mentor depending on the interest of the employee/intern

Learning Outcomes
By the end of the academic internship, the student will be able to learn:
- brand-centric social media marketing
- customer retention, CRM, and customer journey marketing
- entrepreneurship, start-ups