Summer Intern - Continuous ImprovementAt — The Port Authority of New York & New Jersey

The Port Authority of New York & New Jersey offers paid internships, providing students with the opportunity to work with experienced professionals on assignments critical to building, operating, and maintaining transportation and infrastructure assets in New York and New Jersey. Assignments include hands-on projects where interns quickly become part of the team and help the agency with its mission of keeping the region moving. The diversity of our businesses creates a variety of opportunities for students to gain exposure to the work of a first-class public agency.

The Office of Continuous Improvement is looking for interns to join their team!

About the Office of Continuous Improvement: 

The Office of Continuous Improvement’s mission is to collaborate with departments across the Port Authority to dramatically improve business processes and meet internal and external customer expectations.\u202f\u202f 

Our priorities include:

• Collaborate to identify and implement process improvements\u202f\u202f
• Enhance customer experience\u202f\u202f\u202f
• Improve productivity and organizational efficiency\u202f\u202f
• Build a culture that fosters innovation, collaboration, and accountability\u202f\u202f
• Institutionalize continuous improvement mindset and practices

Responsibilities:

• Supporting the identification, development, implementation, and tracking of continuous improvement initiatives across multiple Port Authority departments and facilities\u202f
• Collecting, analyzing, and presenting data related to continuous improvement and customer experience initiatives\u202f
• Developing resources and training to share continuous improvement methodologies with employees\u202f
• Preparing reports or presentations based on findings from data analyses, customer surveys and/or stakeholder workshops

 Past intern projects in the Office of Continuous Improvement have included:

• Developing data dashboards to measure agency performance on priorities including bridge and tunnel tolling revenue, employee satisfaction, and vendor payment timeliness
• Designing and implementing surveys related to customer experience at Port Authority facilities
• Facilitating strategy development sessions and other continuous improvement workshops on topics like minority- and women-owned vendor utilization and customer communications
• Supporting continuous improvement coaching efforts across the agency\u202f 

Tasks:

-PowerBI or Excel data analyses and visualizations for various projects
-Presentation development (PowerPoint, MIRO, etc.) for ongoing projects for different line depts (Air, Land, Rail, Sea)
-Videos or other guides demonstrating general CI skills

Training:

-New hire orientation with other summer interns
-Weekly 1:1s with supervisor
-Shadowing project meetings with more senior team members
-Internal OCI workshops and trainings to develop skills (e.g., facilitations)
- Reviewing past materials developed for analyses/trainings/etc. to act as a guide

Learning Outcome:

-Supporting the identification, development, implementation, and tracking of continuous improvement initiatives across multiple Port Authority departments and facilities\u202f
-Collecting, analyzing, and presenting data related to continuous improvement and customer experience initiatives\u202f
-Preparing reports or presentations based on findings from data analyses, customer surveys and/or stakeholder workshops
-Developing resources and training to share continuous improvement methodologies with employees\u202f