Early Collections InternAt — American Honda Finance Corporation

As a Customer Account Representative, you answer our customers’ questions and resolve their concerns, creating a positive customer experience and meeting AHFC’s goal of providing service excellence.

• Answer customers’ questions and resolve their concerns

• Follow call pattern guidelines and achieve customer satisfaction measures
• Provide accurate information regarding customers’ accounts
• Provide account research and information
• Follow federal and state laws regarding account servicing
• Comply with established procedures and policies for account servicing

Tasks:

Follow call pattern guidelines and achieve customer satisfaction measures
Provide accurate information regarding customers’ accounts
Provide account research and information
Follow federal and state laws regarding account servicing
Comply with established procedures and policies for account servicing

Training:

General orientation and onboarding classes and on the job training:
How to speak and enhance relationships with customers.
How to analyze customer information
How to meet business goals for the deparment

Learning Outcome:

Understand service operations collections department.
Contribute and hit key metrics as an analyst and service representative.
Present and improve best practices for the department throughout the internships.