Housing Programs Intern (Summer 2025)At — Pathways of Hope

The Housing Navigator Intern will collaborate with our Housing Navigators to provide support to our housing programs and housing assistance to families and individuals requesting services. The intern will have the opportunity to engage in various elements of housing navigation and case management through many of our current programs, gaining insight into daily operations and responsibilities. They will be able to interact with families and individuals at our access point location, identify resources to address their challenges, assist with housing-related searches and support, guide clients through the homeless system, and conduct eligibility assessments. The interns will also learn how to complete intakes and record-keeping, document case notes, and any other duties as assigned.  

The Housing Navigator Intern(s) will be assigned the following tasks/responsibilities: 

• Assisting families and individuals with housing navigation 

• Assisting with identifying resources and providing support through the housing process 

• Supporting our housing programs  

• Completing assessments and intakes and maintaining case files and documenting case notes.  

• Supporting day-to-day operations, such as calling back clients on the housing line and food pantry management if necessary 

• Building and updating community resource guides for the agency 

• Connecting with prospective properties to build up landlord connections for all participants 

• Maintaining record keeping and documents  

• Attending internal and community meetings as necessary 

• Address other duties as assigned 

Training 

All interns receive onboarding training which details and overview of the agency as well as all programs. Site visits are conducted, and supervisory staff introductions are conducted. Ongoing training takes place within the roles/duties an intern performs alongside the housing navigator and supervisor. All interns will get a chance to be a part of all internal training offered by the agency to better help inform the work we do. 

Learning Outcomes: 

1. Understand all components of housing navigation and case management
2. Understand housing and food insecurity in Orange County
3. Become familiar with the Orange County Homeless System and how to navigate through it
4. Become familiar with the community resources in Orange County
5. Become trauma-informed and housing-first and prevention/diversion knowledgeable when working with community members at-risk of or experiencing homelessness