PEER NAVIGATOR - INTERNAt — CSUF - TRIO Student Support Services

Under the supervision of the TRIO Student Support Services (SSS) Project Director, the Peer Navigator will provide mentoring support to assigned TRIO Student Support Services participants. The Peer Navigator will communicate and collaborate regularly with the SSS team to develop and support programs such as workshops and other activities that support SSS participants orientation to campus, resource referrals and navigation, sense of belonging, and development of academic skills to ensure participants excel academically, continuously persist, and successfully graduate with their bachelor’s degree. Based on program needs as determined by the TRIO SSS Director, this position may provide front-line support to the TRIO SSS front desk.

TRIO Student Support Services was first funded in 1993. The program now continuously serves 165 CSUF students. The position helps implement all required student services, meet grant objectives, ensure program services are inclusive to all participants, executed appropriately and maintain thorough records.

Work Hours will be regularly scheduled between Monday - Friday from 8:00AM to 5:00PM; may be required to support events in the evening and weekend with advance notice.

Learning Outcomes  

1. Student Engagement & Support
   Demonstrate effective peer mentoring skills by providing individualized and group support to first-generation, low-income, and/or disabled students.
   Apply active listening and communication strategies to identify and address the academic and personal needs of TRIO SSS participants.
   2. Program Planning & Implementation
   Assist in the design, coordination, and execution of student support activities, including workshops and special events.
   Contribute to the development of student-centered programming aimed at enhancing academic skills, sense of belonging, and resource navigation.
   3. Professional Communication & Teamwork
   Communicate professionally with students, staff, and external partners through verbal, written, and digital formats.
   Collaborate effectively with the TRIO SSS team to support student success initiatives and departmental goals.
   4. Administrative & Technical Skills
   Utilize Microsoft Office, Google Suite, and related software to maintain accurate records, manage files, track student engagement, and perform other administrative tasks.
   Demonstrate the ability to manage multiple tasks and deadlines with minimal supervision.

Training  

* Conduct regular 1:1 meetings to provide mentorship, guidance, and feedback on their performance, goals, and professional development. These meetings will also offer space for reflection on challenges and successes.
* Provide training and shadowing opportunities to help the student build confidence and competence in key areas such as mentoring, communication, event planning, and data tracking.
* Assign meaningful projects and responsibilities that contribute to the goals of TRIO SSS while also allowing the student to apply and expand their skills.
* Monitor progress toward learning outcomes and provide structured opportunities for self-assessment and reflection throughout the internship.

Tasks/Duties  

* Provides 1:1 and small group mentoring support to an assigned caseload of TRIO SSS participants.
* Document and maintain accurate records of mentoring services rendered.
* Assists the TRIO SSS Director and Academic Counselor with the proposal, planning, and implementation of:
programs and activities (including workshops, field trips, campus tours, and special events) for all participants.
social media content aimed at program recruitment, resource navigation, academic skill development, and other related topics that promote the successful completion of program goals.
* systems for documenting and tracking programs, participation, attendance, and demographic data for project services.organization and accuracy of digital and tangible files and records.
* initiatives to increase the visibility of TRIO SSS among CSUF, prospective participants, and community audiences.
efforts to increase participation and engagement of participants, as determined by program need.
* Represents the TRIO SSS program, and California State University, Fullerton (CSUF) during university and community events.
Provide front-line support to students and visitors to the TRIO SSS front desk, including: data entry, phone and email monitoring, and other duties as assigned.
* Attends staff meetings and staff development sessions (including various mandatory training sessions).
Some early morning, evening, weekend, and overnight work may be required.
Performs other duties as assigned.