OLLI RESOURCE ADVOCATE (INTERNSHIP)At — CSUF - Osher Lifelong Learning Institute (OLLI)

POSITION SUMMARY:

Under the general direction of the OLLI Executive Director, the OLLI Resource Advocate provides services and operational support for the success and growth of the Osher Lifelong Learning Institute (OLLI) at California State University, Fullerton. In this role, the incumbent will be providing direct support to the OLLI Executive Director, OLLI members, volunteers and the broader campus community. The incumbent is responsible for a wide variety of administrative, operational, customer service, member enrollment, and event support tasks.

ESSENTIAL FUNCTIONS:

• Provides customer service and administrative support to OLLI members, OLLI Board of Trustees, OLLI volunteers, and campus constituencies in-person, by phone and via other technologies.
• Supports OLLI member record creation and membership enrollment in PeopleSoft and accompanying payments; prepares and provides regular member
• Assists members and guests with parking
• Documents and adheres to procedures and
• Supports and tracks members who audit CSUF
• Assists with class scheduling, room scheduling, and course catalog
• Supports and tracks members’ volunteer forms.
• Assists with OLLI Trolley volunteer driver
• Assists members with registration in classes, events and field
• Assists with preparing materials for Board of Trustees meetings and training materials for
• Assists with process documentation, process improvement, special projects, marketing and social media campaigns for the OLLI Program and events, as requested.
• Collaborates with colleagues within and external to OLLI to ensure organizational support, cross-training, teamwork, and customer service excellence are achieved.
• Other duties, as

Training  

1. Lecture (Executive Director is a Professor)
   2. Shadowing staff members
   3. Direct interaction with older adult program members
2. Weekly check-in with supervisor on Tuesdays

Learning Outcomes  

By the end of the internship, the student will be able to do the following:

1. identify and meet customer service needs of an aging population
   2. participate in effective business communication with multiple generations in the workplace
   3. gain a better understanding of office operations and communication involved in creating a healthy work environment