Freight Brokerage InternshipAt — RDS Logistics

Abdallah will be joining our Account Management team where he will be working with team members on accounts like Hope Depot, James Hardie, and United Forest Products.  In his role, he will help secure pickup and delivery appointments for full and partial shipments.  He'll also help track shipments to make sure they pick up and deliver on time.  More importantly, he'll help identify shipments that are going to be late and thus proactively communicate internally and externally, so all parties are aware of the state of the load.  Other functions will involve making sure loads are built accurately in our TMS (Transportation Management System) so information is transmitted accurately with customers via EDI and API connectivity.  In summation, we place our interns into positions that are instrumental to the execution of moving our customer's freight.  This allows them to learn how we execute our business firsthand, and it also allows us to evaluate the intern's ability to perform.  Ideally, our goal is to hire an intern upon completion of the internship. 

Tasks:

scheduling, tacking  and tracing shipments
load building: making sure loads are built accurately in our TMS (Transportation Management System) so information is transmitted accurately with customers via EDI and API connectivity

Training:

the training is done daily via desk level management. our interns sit with their teammates and shadow at first then take on ownership of tasks. we start people out with manual aspects to understand the nature of how freight moves. typically, this means the work on tracking and tracing, load building, scheduling. as they gain knowledge and perspective, they move into customer service communication that can include pricing and problem resolution.

Learning Outcome:

Understand how Truckload brokerage moves freight
Customer expectations around operational communication via EDI and API
Tracking and Tracing freight through AI, GPS tracking devices, and manual effort