Hotline VolunteerAt — Human Options

Essential Duties and Responsibilities:
\uf0b7 Answer hotline calls and provide crisis intervention and referrals to callers.
\uf0b7 Complete phone screenings for prospective Shelter clients
\uf0b7 Provide individual crisis intervention and support as necessary.
\uf0b7 Accurately enters clients’ data into the system
\uf0b7 Sort, organize, and inventory donated items and food
\uf0b7 Assist Shelter staff as requested
\uf0b7 Abide by professional confidentiality guidelines by only sharing client information within the organization when it meets the need of the client.
\uf0b7 Demonstrate ability to abide by Human Options’ values: Show dignity, respect, honesty, integrity, a commitment to excellence and maintain a supportive environment.

Training:

Student will attend new hire Orientation with other volunteers and new staff to have a better understanding of organization and their mission.
Student will complete 40-hour Domestic Violence training prior to starting to volunteer at emergency shelter. Student will be trained by Hotline Advocates on how to answer calls and working with residents affected by IPV.

Learning Outcome:

By the end of the academic year, the student will be able to provide crisis intervention and support for individuals affected by IPV. Have an understanding of Trauma informed Care and how to practice it when working with clients affected by IPV. Having practiced boundaries and self-care when working in this field.