Crisis Line ListenerAt — Community Helpline

Our rigorous training classes are held three times a year. Once in the Spring, Summer, and Fall. These trainings are located in the South Bay Area of Los Angeles County. Please contact us for training dates.  
 
Our 25 hours of training includes informative interactive lectures by mental health professionals, along with role-plays. Community Helpline does not offer therapy to callers but teaches our Crisis Listeners how to use skills and tools found with-in therapeutic models to assist and support callers. Trainees learn these skills and how to handle the types of calls received on the hotline through role-plays facilitated by experienced listeners.  
 
Additional training includes a minimum of nine (9) hours on the Helpline under the guidance of an experienced and seasoned listener. Topics covered in the comprehensive training include listening skills, anxiety, depression, substance use, family and domestic violence, recognition of child, elder, and dependent adult abuse, suicide prevention and assessment, and other crisis intervention techniques.  
 
This training will equip someone with new listening skills in the following areas: reflective and non-judgmental listening, avoid giving advice and deriving solutions, asking appropriate questions, providing empowerment to the caller, and support a caller in crisis. 
 
By the completion of the training, you will have enhanced your ability to “listen” and support others. You will be more aware of ways to improve relationships and the coping skills needed to face life’s daily challenges. Our volunteers find that being a Crisis Listener is a rewarding and meaningful experience!

The student will be answering crisis calls using the active listening techniques that are taught and practiced in the training program. They will also be recording their objective and subjective notes about each call through our icarol computer program, which is monitored by a supervisor.

Training:

Our rigorous training classes are held three times a year. Once in the Spring, Summer, and Fall. These trainings are located in the South Bay Area of Los Angeles County. Please contact us for training dates. Attending training does not “guarantee” a person will be answering crisis calls-they must pass training and be assessed by a training supervisor.

Our 25 hours of training includes informative interactive lectures by mental health professionals, along with role-plays. Community Helpline does not offer therapy to callers but teaches our Crisis Listeners how to use skills and tools found with-in therapeutic models to assist and support callers. Trainees learn these skills and how to handle the types of calls received on the hotline through role-plays facilitated by experienced listeners.

Additional training includes a minimum of nine (9) hours on the Helpline under the guidance of an experienced and seasoned listener. Topics covered in the comprehensive training include listening skills, anxiety, depression, substance use, family and domestic violence, recognition of child, elder, and dependent adult abuse, suicide prevention and assessment, and other crisis intervention techniques.

This training will equip someone with new listening skills in the following areas: reflective and non-judgmental listening, avoid giving advice and deriving solutions, asking appropriate questions, providing empowerment to the caller, and support a caller in crisis.

By the completion of the training, you will have enhanced your ability to “listen” and support others. You will be more aware of ways to improve relationships and the coping skills needed to face life’s daily challenges. Our volunteers find that being a Crisis Listener is a rewarding and meaningful experience!

Learning Outcomes:

This training will equip someone with new listening skills in the following areas: reflective and non-judgmental listening, avoid giving advice and deriving solutions, asking appropriate questions, providing empowerment to the caller, and support a caller in crisis.

By the completion of the training, you will have enhanced your ability to “listen” and support others. You will be more aware of ways to improve relationships and the coping skills needed to face life’s daily challenges. Our volunteers find that being a Crisis Listener is a rewarding and meaningful experience!

Note: Some night hours. The building is a security building that can only be accessed by a code after 5pm and on weekends. We are open until 8pm. We are open from 8 am to 8 pm, and a supervisor is on-site at all times.