Customer Experience InternAt — Blue Shield of California

About Our Internships 

Our paid internship program is thoughtfully curated to provide students experience and exposure to the health professional industry. Interns will be given the opportunity to get hands-on experience with real work projects, build meaningful relationship and connections within the organization, and experience our mission and enterprise goals through our program curriculum centered on our leadership model (Personal, People, Thought, and Results Leadership). To see more about our internship program, check out this video.  

Our Summer 2024 Internship is June 10-August 16, 2024.  

Application Timeline:  

• Now-October 15th: Invitation to complete Pre-Recorded Video Interview  
• October 15th-filled: 2nd round interviews & offers made. 

As interns at Blue Shield of California, interns:  

• Participate in impactful projects during their 10-week program  
• 10-week curriculum designed to familiarize interns with BSC, leadership development, exposure to the health care industry, and more  
• Are invited to participate in BSC employee events such as Employee Resource Groups, Employee volunteer activities, and more.  

Your Role 

The Customer Experience team oversees our customer experience, claims transformation, operational excellence, customer service, and shared services functions and responsibilities at Blue Shield of California. The Customer Experience Intern will report to a customer experience manager. In this role you will play a key role as part of the Customer Experience Strategy team in delivering and collaborating on all aspects of planning customer experience strategy and activation. 

Your Work 

In this role, you will: 

• Supporting development of customer experience action plan and on-going management of the programs, processes, and initiative that enable company’s customer experience strategy 
• Developing reports and dashboards to understand Blue Shield’s progress against customer experience strategy, targets, and action plan 
• Working with cross-functional partners to integrate customer perspective into organizational strategic planning, metrics, and decision-making processes 
• Delivering and collaborating on all aspects of planning customer experience strategy 

 
Your Knowledge and Experience 
 

• Actively pursuing a bachelor’s or master’s degree in public health, business, health care or related field 
• Minimum 1 year of related professional experience, project, or coursework 
• Project Management coursework or certification is a plus; 
• Strong written communications and attention to detail  

 
Our Values 
 

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short 
• Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes 
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals 

Training:

HR Orientation, intern program orientation, weekly 1:1s with supervisor, mentor program

Learning Outcomes:

By the end of the academic internship, the student will/will be able to:
-understand the complexities of working in a health care field
-map customer experience strategies to CA MediCare plans
-utilize technology to produce dashboards to show progress to action plan strategy