Case management assistant/internAt — H.O.P.E. (Helping Others Prepare for the Eternity)
ASSISTANT COORDINATOR
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This position is an entry-level position available for either full-time or part-time and is ideal for a student studying and interested in social services. The job offers real hands-on experience, training, and exposure to the field of social services. The assistant coordinator is responsible for ensuring the office runs smoothly and efficiently for all departments. Tasks and duties include but are not limited to:
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ADMINISTRATION
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- Answer phone calls, take messages, check emails, send faxes and other assigned administrative duties.
- Process and file incoming and outgoing invoices.
- Maintain company calendar, scheduled staff meetings, and all other company agendas.
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Department Support
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Domestic Violence Case Management Department
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- Schedule counseling sessions, and send appointment reminders, resources, and community event flyers to participants.
- Maintain a neat and organized client filing cabinet, as well as handle and file confidential client information.
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Food Pantry Department
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- Oversee food pantry orders, volunteers, schedule, and success of distribution.
- Complete and submit annual/monthly/weekly reports, logs, and documentation.
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The students will be completing several tasks involving work both directly and indirectly with clients. These tasks include but are not limited to:
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ADMINISTRATION
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Answer phone calls, take messages, check emails, send faxes and other assigned administrative duties.
Process and file incoming and outgoing invoices.
Maintain company calendar, scheduled staff meetings, and all other company agendas.
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Department Support
\n
Domestic Violence Case Management Department
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Schedule counseling sessions, and send appointment reminders, resources, and community event flyers to participants.
Maintain a neat and organized client filing cabinet, as well as handle and file confidential client information.
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Food Pantry Department
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Oversee food pantry orders, volunteers, schedule, and success of distribution.
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Complete and submit annual/monthly/weekly reports, logs, and documentation.
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Training:
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- General employee orientation (mandatory)
- Job shadowing ( 40+ hours)
- Weekly check-in meetings
- Provision of work samples
- Skill training workshops
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Learning Outcomes:
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Our goal for students who complete their academic internship with us is for students to be able to
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1. Have a general understanding of how a professional workplace functions, and how to successfully and proactively collaborate in one.
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2. Effectively work and collaborate with diverse communities
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3. Gain hands-on experience in a field relative to their field of study.
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4. Understand the significance and impact of social services on an individual and community.
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5. Provide services to those in need with purpose, kindness, empathy, and compassion.