Front Office/ BillingAt — OC Dermatology and Surgery
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- answering phones
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- booking appointments
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- checking patients in and out of office visit
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- verifying insurance
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- email & fax as needed
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- relaying messages to doctors and medical staff
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- collect copays and account balances
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Tasks
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-sending invoices and statements after it has been processed by insurance companies
-follow up on insurance claims
-inputting patient and insurance payments (copays, balances, purchase of product, or medical procedures)
-answering phone calls
-assisting patients with scheduling appointments, paying their bill, or answering questions regarding prescription or billing questions
-communicating with insurance companies to follow up on payments
-ensuring patient claims are received by insurance companies in a timely manner.
-scheduling appointments for patients according to doctor availability
-explaining intake form to new patients
-processing payments after treatment
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Training:
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-shadowing doctors to know procedures that is offered to patients
-general employer orientation
-introduction to staff and providers
-workplace violence prevention training
-learning the system of med 2000
-going over job responsibilities as well as provider schedules throughout the week
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Learning Outcome:
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-effective communication with provider, staff, patients and insurance companies
-understanding the revenue cycle with insurance claims
-multitasking and working with other staff members (organizational skills with communication)