AdministrationAt — Cedars Family medicine

Patient Reception and Scheduling, Administrative Support, Medical Records Management, Customer Service

Primary Duties
Patient Interaction: Greet and check in patients, manage appointments, and answer inquiries.
Collect and verify patient information, ensuring accuracy and confidentiality.

Medical Records Management: Update and maintain electronic medical records (EMR).
Ensure records are organized and accessible while complying with HIPAA regulations.

Administrative Tasks: Manage office correspondence, organize the front desk, and handle office supplies.
Prepare reports and maintain documentation.

Regulatory Compliance: Follow HIPAA and healthcare regulations.
Assist in implementing office policies.

Technology Use: Operate office equipment and use software like Microsoft Office and EMR systems.

Secondary Duties
Job Shadowing : Observe staff and support tasks as needed.
Training Participation: Engage in training sessions and review materials.

Primary Duties
Patient Interaction: Greet and check in patients, manage appointments, and answer inquiries.
Collect and verify patient information, ensuring accuracy and confidentiality.

Medical Records Management: Update and maintain electronic medical records (EMR).
Ensure records are organized and accessible while complying with HIPAA regulations.

Administrative Tasks: Manage office correspondence, organize the front desk, and handle office supplies.
Prepare reports and maintain documentation.

Regulatory Compliance: Follow HIPAA and healthcare regulations.
Assist in implementing office policies.

Technology Use: Operate office equipment and use software like Microsoft Office and EMR systems.

Secondary Duties
Job Shadowing : Observe staff and support tasks as needed.
Training Participation: Engage in training sessions and review materials.

Training:

1. General Orientation
Purpose: Introduce students to the medical office environment.
What’s Covered:
Office policies, safety procedures, and expectations.
Introduction to staff and office operations.
Overview of patient confidentiality (HIPAA) regulations.
2. Weekly Mentor Meetings
Purpose: Provide ongoing support and feedback.
What’s Covered:
Regular check-ins with a mentor to discuss progress and challenges.
Personalized advice and goal-setting.
3. Job Shadowing
Purpose: Allow students to observe daily operations.
What’s Covered:
Watching front desk activities, patient interactions, and administrative tasks.
Learning how office staff handle real-world situations.
4. Task Overview
Purpose: Help students understand the importance of their work.
What’s Covered:
Explanation of how tasks contribute to the overall office function.
Context for why accurate record-keeping and patient interactions matter.
5. Performance Reviews
Purpose: Evaluate progress and provide feedback.
What’s Covered:
Mid-term and final reviews of the student’s work.
Ongoing feedback from mentors and supervisors.

Learning Outcomes:

effectively perform the duties of a front desk and administrative assistant in a medical office, including patient scheduling, managing medical records, processing insurance claims, handling patient inquiries, and ensuring a welcoming and organized office environment. The student will also demonstrate an understanding of HIPAA regulations, effective communication skills with both patients and medical staff, and proficiency in relevant office software and equipment