Medical ReceptionistAt — Francine Queen Of Threads

Medical Receptionist Job Responsibilities:

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
  Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
  Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Answering phone calls, emails, and text messages though our texting apps.
Stock medical supplies and take inventory.
Chart medical files per patient.
Checking in patients and ensuring forms are filled out.
Checking out patients.
Creating quotes and invoices for medical procedures.
Go over quotes with patients.
Maintain medical office cleanliness.

Training:

Students will receive training on how to properly chart medical training with one on one training with our practice director.
Training videos are provided to students to learn about products we carry in office and on how to turn on and off machines.
General orientation will be conducted by our practice director to show students our day to day tasks.
Job shadowing of our day to day tasks.

Learning Outcomes:

Professionally conduct emails.
Perform patient care.
Chart medical records.
Manage day to day operations of a medical practice.
Become fluent in answering phone calls, emails, and texts.