Customer Service LeadAt — Jet Pro Inc

Assisting with personal development plans based on performance reviews.

Assisting with interviews and filtering potential candidates.

Developing plans that are tailored to their learning style.

Pitching new business Ideas

Creating reports to increase productivity/negotiating contract rates

Tasks:

Compiling a list of carrier contacts
Studying market trends to negotiate rates
Shadow trainings to provide improvement plans

Training:

SOP introduction
Shadowing + training modules
Daily morning meetings
Deadlines on assigned tasks.

Learning Outcome:

Play a part in the hiring and vetting process.
Create personalized improvement and training assessments.
Onboard new clients, create proposals.
Customer down costs by negotiating contracts.