Customer Relations Agent 1 w/ Management & HR InternshipAt — Race Communications

Participating in Race Communications' Management and Human Resources internship provides hands-on experience in key areas of business and HR operations. Here are common learning expectations for interns at Race Communications: 1. Understanding of HR Policies and Procedures Learn how companies develop, implement, and enforce HR policies. Gain insight into employee handbooks, compliance with labor laws, and ethical considerations. 2. Recruitment and Selection Process Participate in talent acquisition activities, including job postings, screening candidates, and conducting interviews. Understand the selection criteria and best practices for hiring. 3. Employee Relations and Conflict Resolution Observe and assist in managing employee relations issues. Learn how to address workplace conflicts, grievances, and disciplinary actions. 4. Performance Management and Appraisals Assist in the performance evaluation process. Learn how feedback is given and development plans are created for employees. 5. Payroll and Benefits Administration Gain exposure to payroll systems and benefits management. Understand compensation structures, time tracking, and employee perks. 6. Training and Development Programs Participate in the planning and coordination of employee training sessions. Understand strategies for professional development and skill-building in the workplace. 7. Organizational Development and Change Management Learn about organizational structures, culture, and strategies for managing change. Observe how HR supports change initiatives, mergers, or transitions within a company. 8. Compliance with Labor Laws Gain a basic understanding of employment laws (e.g., equal opportunity, wage regulations, workplace safety). Understand HR’s role in ensuring legal compliance and avoiding litigation. 9. Workforce Planning and Analytics Learn about workforce planning, forecasting staffing needs, and analyzing HR data for decision-making. Use HR metrics (e.g., turnover rates, employee engagement scores) to influence business decisions. 10. Communication and Interpersonal Skills Improve communication skills through interactions with employees, management, and external stakeholders. Learn how to convey information professionally and handle sensitive HR matters with discretion. 11. Project Management Participate in HR or management-related projects, managing timelines, resources, and deliverables. Develop project management skills applicable to broader business contexts. 12. HR Technology and Systems Gain exposure to HR software like applicant tracking systems (ATS), human resource information systems (HRIS), and payroll platforms. Learn how technology is used to streamline HR processes. 13. Teamwork and Collaboration Work closely with HR professionals and management to support department goals. Gain experience collaborating with various departments to meet organizational objectives. These experiences provide a well-rounded understanding of both management and human resources, helping prepare interns for future roles in the field.