Active Listener for Crisis Calls, Intern, VolunteerAt — Community Helpline

-Providing confidential and active listening to callers from all over California, including
suicide risk assessment.

-Assisting other listening when a report to DCFS is necessary.

-Interview prospective listeners for our volunteer program.

-Answering concerns regarding questions about the services provided by organization
during outreach events to promote and provide information about Community Helpline
Services.

Position Type: Internship, Volunteer.

Description: Community Helpline empowers high school, college, and community members to be empathetic listeners through our active listening training. Crisis listener volunteers and interns will answer the crisis hotline and assist callers in need.

Our rigorous training classes are held in the summer, fall, and spring. This training takes place in the South Bay area of Los Angeles. Classes are held twice a week for 4 weeks from 5 pm - 7.30 pm. With the successful completion of training. Listeners then begin at least 9 hours on the helpline under the guidance of an experienced and seasoned listener.

This training will equip someone with new listening skills in the following areas: reflective and nonjudgmental listening, avoidance of giving advice and deriving solutions, and providing empowerment and support to the caller.

Volunteers must give a 1-year commitment of 1 shift a week (shifts are 3 hours) or 2-shifts a week for 6 months. Interns must give a 9-month commitment of 3 shifts a week (shifts are 3 hours) or 4 shifts a week for 5 months.

The minimum requirements are age 16 or older, must be able to communicate effectively in English, and can clear a live scan fingerprinting and background check.

Please complete the application attached to this job posting, write an essay about yourself and why you would like to be a volunteer with CHL, and a resume, then email all three to chl@chelpline.org.

Training:

Throughout this internship student will be exposed to and guided on:
-An insider perspective to a non-profit crisis counseling support center
-Methods and strategies for responding crisis related calls
-The principles, techniques, and impact of applied active listening
-Professional procedures and protocols to train and supervise volunteers

Leaning outcomes:

-Self- reflection about the connections between experiential learning in the area of Crisis Counseling Practices, current academic learning, overall degree plan, and professional goals upon graduation.

-Professional procedures and protocols to train and supervise volunteers

-Methods and strategies for responding crisis related calls