FA25 CST 462S: Refurb Technician/Tech SupportAt — Loaves, Fishes & Computers, Inc. (LFC)
Position Overview
Volunteers will provide technical support and computer literacy education while helping refurbish computers for community distribution. This hands-on role combines direct adult education with practical computer hardware and software skills.
Key Responsibilities
- Provide one-on-one computer literacy instruction to adult learners
- Troubleshoot and resolve hardware and software issues
- Handle technical support through multiple channels (in-person, phone, email, chat)
- Process incoming computer donations
- Disassemble and reassemble laptops and desktops
- Participate in the RFRB (Refurbish) imaging process
- Perform quality control checks on refurbished machines
- Test and verify functionality of peripheral devices (printers, monitors, keyboards, etc.)
- Maintain clean and organized workspace free if food/drink
- Collaborate with other volunteers and staff as needed
Training
Complete training will be provided on RFRB processes, burn-in procedures, and specific position duties to ensure work is performed with understanding and minimal errors.
Safety Expectations
- Follow safe practices when handling electrical components
- Maintain clean workspaces free of food/drink
- Properly organize and store tools and parts
- Practice proper safety protocols
Schedule and Location
- Tuesday-Saturday, 10:00 AM to 4:00 PM
- Minimum 4-hour shift commitment
- Located in Salinas
Currently, we have two time blocks from 10-1 & 1-4, but the organization is willing to be flexible with students to accommodate those who cannot work around this schedule.
Requirements
- Computer literacy and basic understanding of computer components (CPU, memory, hard drive)
- Hardware repair skills
- COVID vaccination
- Business casual attire and closed-toe shoes required
- Bilingual skills desired
Opportunity reserved for students enrolled in CST 462S
- Assist a professional
- Develop technical content or materials (e.g. policy development, grant writing, tutorials, software/web development)
- Install pre-fabricated materials or equipment (including assisting)
- Sort donated goods (such as, food, clothing, electronics, household items)
Training
Complete training will be provided on RFRB processes, burn-in procedures, and specific position duties to ensure work is performed with understanding and minimal errors.
Volunteers would be working specifically with our refurb manager and he would conduct basic training procedures.
To perform these responsibilities, the students will be placed with the program leads, who will mentor and guide them on how to perform the job. The training is hands-on and provides the opportunity for the students to make mistakes and learn from these mistakes without fear of being punished. Additional training will be provided when necessary.
This is assigned by CST 462S Service Learning faculty
| Hours | Duration |
|---|---|
| 25 | hours per academic term |