Banking InternAt — Flagstar Bank
Are you ready to gain hands-on leadership experience and make an impact in the financial industry? Join Flagstar Bank as a Document Specialist Supervisor Intern in Ontario, CA as this paid internship offers a chance to build your resume while working on real-world projects like supervising teams, resolving conflicts, ensuring compliance, and enhancing operational processes. You'll develop critical skills in delegation, auditing, policy updates, and team training—all while earning $26–$30/hour with flexible scheduling to fit your academic needs. Plus, you’ll receive professional training, mentorship, and even a letter of recommendation to jumpstart your career. Don't miss this opportunity to grow with a leading regional bank committed to helping its clients—and interns—thrive.
By the end of the internship, students will have developed essential leadership and team management skills, including delegating tasks, managing workflows, and coaching team members to ensure quality standards are met. They will gain hands-on experience in quality assurance by auditing work, identifying errors, and implementing corrective measures, as well as resolving internal conflicts and addressing departmental concerns effectively. Students will enhance their communication and collaboration abilities, learning to facilitate cross-departmental communication and develop professional written and verbal skills. They will also build a solid understanding of risk management and compliance, learning to identify potential risks, ensure adherence to laws and policies, and update organizational policies to maintain compliance. Additionally, students will gain experience in employee training and development, designing and delivering training, and updating manuals to reflect current procedures. This internship also offers opportunities to manage special projects, improve operational processes, and build professional networks, preparing students for future career success.
All training will be equally focused on through out the time of the internship. Each responsibility will be staggered to allow the student to master the responsibility. 1. Delegation and Workflow Management Training Topics: Effective delegation strategies. Time management and prioritization techniques. Workflow optimization and team coordination. Methods: Role-playing exercises for task delegation. Case studies on effective team management. Job-shadowing sessions with experienced supervisors. 2. Reviewing and Auditing Work Training Topics: Quality assurance and control standards. Error identification and correction. Coaching techniques for constructive feedback. Methods: Hands-on review of sample work with real-time feedback. Workshops on effective feedback delivery. Use of checklists and auditing tools. 3. Conflict Resolution Training Topics: Conflict resolution and mediation skills. Active listening and empathy in resolving disputes. Internal communication protocols. Methods: Scenario-based conflict resolution role plays. Training on emotional intelligence (EQ). Team exercises to enhance collaboration. 4. Facilitating Communication Training Topics: Clear and professional communication techniques. Cross-departmental collaboration strategies. Addressing and resolving workplace concerns. Methods: Communication workshops (verbal and written). Training on organizational communication platforms (e.g., email etiquette, software tools). Practice sessions for resolving hypothetical concerns. 5. Risk Management and Compliance Training Topics: Identifying and mitigating organizational risks. Overview of relevant laws, regulations, and policies. Compliance best practices. Methods: Risk assessment simulations. Regulatory compliance e-learning modules. Guest lectures from compliance officers. 6. Policy Updates and Alignment Training Topics: Policy writing and revision processes. Keeping policies aligned with legal and organizational changes. Ensuring staff adherence to updated policies. Methods: Workshops on drafting and updating policies. Training on legal and regulatory change tracking tools. Case studies on successful policy implementation. 7. Employee Training and Skill Development Training Topics: Assessing employee skill gaps. Designing and delivering effective training programs. Measuring training outcomes and effectiveness. Methods: Instructional design courses. Facilitating employee training sessions under supervision. Creating mock training plans and receiving feedback. 8. Maintaining and Updating Training Manuals Training Topics: Documenting processes and procedures effectively. Creating user-friendly and accessible training materials. Incorporating feedback into manual updates. Methods: Training on documentation software (e.g., MS Word, SharePoint). Reviewing existing manuals and practicing revisions. Peer reviews of updated training materials. 9. Special Projects and Additional Duties Training Topics: Project management fundamentals. Adaptability and problem-solving. Goal-setting and progress tracking. Methods: Project management software tutorials (e.g., Asana, Trello). Assigning a mentor-led mini project. Workshops on strategic planning. Delivery Methods On-the-job training: Practical experience with supervision. Workshops and Seminars: Group learning for shared knowledge. Online Learning Modules: Flexible learning for compliance and technical skills. Mentorship and Shadowing: Observing experienced team members in action. Regular Feedback Sessions: Continuous improvement through constructive feedback.
Students will be working in an office that requires a badge to enter, the floor is not shared and will be a safe location open to employees only.
| Type | Frequency | Amount | Explanation | Show to students? |
|---|---|---|---|---|
| Hourly Pay | weekly | $28/hour | Yes |
| Hours | Duration |
|---|---|
| 40 | hours per week |