Community Manager InternAt — Inner Peak AI

Summary:

Inner Peak AI (www.innerpeak.ai) is blending new AI technology with human therapist expertise to deliver truly personalized, affordable mental wellness support 24/7. We are starting by serving high school and college students but eventually intend to be everyone’s mental wellness safety net, triaging users and delivering them to video content, human therapists, or crisis resources. 

We are a mission-driven company created out of our founders; own lived experience and struggles with mental health, and are still a small (but motivated) team. Peak’s founders met in undergrad at Harvard a decade ago before reconnecting recently over their shared interest in technology and mental health. We have built and launched a mobile application that has two thousand users and is live at several high schools. 

Students love our product, and initial usage numbers are strong. One challenge we are facing is over time students forget to use the app, so we want to continue to find fun and new ways of engaging our existing student users (i.e. competitions, push notifications, posters/flyers at schools, etc.). In this internship, you will be assigned one or more high schools that are using the Inner Peak product. You will work with school administrators and student ambassadors to brainstorm and implement ways to build community and keep students engaged with Inner Peak.

Responsibilities:

• You will be interacting with Inner Peak customers and leadership to brainstorm creative and fun ways of engaging students
• You will track these ideas in a playbook that could be passed to other schools
• This may include social media marketing
• Your primary goal is driving increased product usage and student community around the Inner Peak brand
• You will receive a base hourly salary plus a bonus for every month that you hit your target of Monthly Active Users at each school.

Qualifications:

• No requirement for past experience (though it could help), but you have to WANT to talk to and engage with high school students in their language
• You must be personable, friendly, hip / with the times, and not intimidated by talking to high school students
• You must be able to devote at least 10 hours a week to the community manager internship

Tasks:

You will be interacting with Inner Peak customers and leadership to brainstorm creative and fun ways of engaging students
You will track these ideas in a playbook that could be passed to other schools
This may include social media marketing
Your primary goal is driving increased product usage and student community around the Inner Peak brand
You will create email campaigns and contests to keep Inner Peak top of mind for students
You will interview users and recommend how to improve the product

Training:

Inner Peak week-long orientation. Regular weekly meetings with CEO and Emmy-award-winning director of content. Feedback on all work.

Learning Outcome:

- Define and execute a cohesive lifecycle marketing campaign
- Create flyers and other promotional materials
- Conduct user interviews and translate that into product recommendations
- Conduct market and competitor research