IronClad Administrator IIAt — Aledade

The Ironclad Administrator II serves as the subject matter expert for all Ironclad application support at Aledade. They are the primary point of contact for all support, maintenance, configuration and enhancement requests.  Are able to work with both technical and non-technical resources to design, implement, and support solutions for Aledade users. Will be hands-on with workflows and approval process.

tasks:

The Ironclad Administrator II serves as the subject matter expert for all Ironclad application support at Aledade. They are the primary point of contact for all support, maintenance, configuration and enhancement requests. Are able to work with both technical and non-technical resources to design, implement, and support solutions for Aledade users. This position is expected to provide full-lifecycle support, including collecting and analyzing business requirements, designing and configuring solutions, and providing testing assistance as required. Occasional after-hours support required to provide assistance during outages, upgrades and other major system changes.

Training:

- Will be trained on customer-facing skills
- Will be trained on Strong analytical BI snowflake
- Will be trained on Ironclad workflows intensively

Learning Outcome:

Handles all Ironclad administrative functions including user account maintenance, reports & dashboards, workflows and other routine tasks
Develop and support medium to high complexity workflow configuration and low to medium complexity customization to meet business requirements
Performs regular system maintenance according to Ironclad best practices
Troubleshoots issues with Ironclad and related systems, including plugins and integrations
Responds to emergency situations as needed for the purpose of resolving immediate issues
Maintains Jira tickets with current status and comments describing the relevant solution and outcome of each request