IT Technician InternshipAt — Burgi Technologies

DESCRIPTION

The Tech Support Intern is primarily responsible for front-line support for all end-user computing needs. The Tech Support will work with other members of the team to deliver a high-level of customer-centric support for onsite and remote customers to ensure they are able to meet their goals effectively and efficiently. The job has a wide variety of tasks including, but not limited to: deploying new computers, replacing faulty hardware, troubleshooting local and remote hardware and software, managing the purchase process of both computers and accessories, deploying phones, maintaining inventory, and documenting and updating procedures. The candidate will be expected to analyze end-user computing requirements (hardware and software) to recommend to Sr. Director appropriate, cost-effective solutions. While this role is first-tier support, there are opportunities to work on projects and expand your knowledge and contribution to the client's organization. This is a paid internship.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Be able to troubleshoot Windows and macOS locally and remotely

· Respond to calls and emails to troubleshoot customer’s problems

· Firm grasp of Microsoft Office and Office 365

· Creating and updating accounts in Active Directory

· Triage helpdesk tickets to ensure SLA levels

· Ensure documentation is current for common procedures

· Manage phone moves, adds, and changes

· Be familiar with basic network terminology, infrastructure, and protocols.

This includes VLANs, routing, firewalls

· Create, update, and execute project plans

· Participate in on-call, after-hours response

. Be familiar with Network Cabling and CCTV camera installation and configuration

· Performs other responsibilities as needed

QUALIFICATION REQUIREMENTS

. This job requires visiting customers as well as supporting them remotely, so we only consider local candidates in or around the Orange County area

· Strong knowledge of desktop computing (latest versions of windows and macOS )

· Able to work independently to drive tasks to completion

· CompTIA A+ or similar certificates in windows, macOS, networking or

sufficient experience is a plus

· Have a great customer service attitude and ability to stay calm in all situations

· Effectively communicate in person, via phone, email, chat, text

· Be proactive on task management and follow-up

· Linux experience a plus

· Willingness and desire to learn new technologies

We provide adequate training and it will be a great opportunity for any candidate to learn while building experience.

Job Types: Part-time, Internship

Benefits:

• Professional development assistance

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: Multiple locations

Tasks:

Onsite & Remote Support: Diagnosing and resolving OS-level issues for both Windows and macOS users via phone, chat, and remote desktop tools.
Hardware Repair: Identifying and replacing faulty components (hard drives, RAM, batteries) in laptops and desktops.
Peripheral Setup: Configuring and troubleshooting external devices such as docking stations, dual-monitor setups, and printers.
User Lifecycle Management: Creating, modifying, and deactivating user accounts
Software Deployment: Using deployment tools to push software updates or patches to end-user devices.
Physical Layer Installation: Running and terminating network cabling
Network Configuration: Assisting in the basic configuration of cameras and phones within specific VLANs and verifying connectivity through firewalls.
Telecom Support: Executing \\MAC\\ (Moves, Adds, and Changes) for the office phone system.
Communication: Providing regular status updates to \\customers\\ to manage expectations during long-term technical resolutions.

Training:

General employer orientation, job shadowing, provision of work samples, overview/contextualization of assigned tasks, and proper documentation creation training.

Learning Outcomes:

1. Execute Cross-Platform Technical Troubleshooting
Independently diagnose and resolve Tier 1 hardware, software, and peripheral issues for both Windows and macOS environments. The student will demonstrate the ability to support both onsite and remote users by utilizing remote desktop tools and effective phone/chat communication strategies.

2. Manage Enterprise Identity and Cloud Systems
Perform core administrative tasks, including creating user accounts, managing group permissions, and configuring software licenses. The student will understand the lifecycle of a user identity within a corporate network.

3. Implement Network and Physical Infrastructure
Apply foundational networking principles—such as VLANs, routing, and firewall protocols—to real-world scenarios. This includes the physical installation and configuration of network appliances and computer systems, moving from theoretical knowledge to hands-on infrastructure deployment.