Office Assistant - Monterey County Department of Social ServicesAt — Monterey County Department of Social Services

Orientation & Program Overview

• Introduction to the organization’s mission and values
• Overview of office policies and procedures
• Expectations for professionalism and conduct
• Review of service-learning goals and reflection requirements

Administrative & Clerical Skills Training

• How to answer and transfer phone calls professionally
• Front-desk etiquette and visitor check-in procedures
• Filing systems (paper and electronic)
• Data entry accuracy and document formatting
• Basic scheduling and calendar management

Technology Training

• Use of office software (e.g., word processing, spreadsheets, email platforms)
• Accessing and updating shared drives or databases

Opportunity Supervision

Assigned Supervisor or Mentor

• Each student is paired with a designated staff member
• Clear point of contact for questions and guidance
• Daily availability for quick check-ins

Regular Check-Ins

• Brief daily or weekly progress meetings
• Discussion of completed tasks and upcoming responsibilities
• Opportunity for students to ask questions or express concerns

Structured Feedback

• Ongoing informal feedback during tasks
• Midterm and final performance evaluations
• Constructive suggestions for skill improvement
• Recognition of strengths and accomplishments