Medical Assistant InternAt — Vista Community Clinic

Customer Service Telephone courtesy - how to answer/scripting Starting Your Shift Stock clerical items as necessary (including forms, paper, and other front desk items) Stock pamphlets as necessary Check waiting room for neatness Appointment Scheduling Types of appointments scheduled in this department Same Day Schedule Matrix Scheduling Appointments Looking up Appointments Printing Appointment Reminders Confirmation phone calls No show phone calls Patient Registration Completing Person/Patient Info in designated area Adding Additional Info/when needed Insurance Eligibility Adding Insurance Verifying Insurance Eligibility Scanning of Insurance Card What to do if patient cannot pay/deferral of payment Collection of co-pays and deductibles Medicare as Secondary Payer Check-in Procedure Checking in New Patients Checking in Established Patients Creating an encounter Attaching insurance to encounter Update patient information/demographics Forms for patients to fill out Patient Portal (Providing Information to Patient) Patient pictures in Patient Profile Page 1 of 2 MA Training Program Opening procedures - balancing, cashbox Printing Receipt Closing procedures - balancing, cashbox Other Duties Handling Medical Records Releases (procedure) Waitlist Downtime procedures Emergency Codes/when to call 911 Mail/fax distribution E.H.R. Duties Looking up lab results and lab actions Read Refill Request/Dispense History Referral status Where to find scanned documents in E.H.R. Ending Your Shift Restocking for next day Printing tomorrow's schedule General Red Phones in Departments (landlines) Fire Extinguisher Locations Fire Escape/Evacuation Route Customer Service Dealing with Difficult Patients/Complaints Patient Centered Medical Home (PCMH) Care Teams Primary Care Provider - PCP Chart Prep (Exposure Only ) Infection Control Procedures Cleaning Rooms Between Patients Cleaning of Rooms Cleaning up Spills (Who to Inform only ) Material Safety Data Sheets (MSDS location) Clean Sink/Dirty Sink Soaking/Cleaning/Sterilization of Supplies Instruments/Location/Packaging Use of Autoclave Disposing of Medical & Infectious Waste Vital Signs and Other Important Measurements Using/Documenting Check-In Form Blood Pressure (BP) Heart Rate (Pulse, P) Respiratory Rate (RR) Temperature (Temp) (aural, oral, temporal, tympanic, rectal) Height (HT) & Weight (WT) Pulse Oximetry (SpO2) Medical Records/Documentation Minor Surgery Consent Form (Exposure only ) Pediatric Charts (if applicable) Adult Charts (if applicable) Equipment & Procedures Ear Lavage Equipment & Procedure (if available) Use of Centrifuge Specific Testing (Hearing/Vision) Retinal Camera (if available) Common Tray Set Ups Respiratory Related Equipment (Nebulizer, Spirometer, Peak Flow Meters) Liquid Nitrogen/Hystofreezer (Equipment Location ) Sterile Procedure Wound Care (wet/dry dressing, ace wraps, splints) Immunizations Vaccine Schedule Immunization Questionnaire Injection Techniques Injection Sites Rotating Sites Drawing up/Labeling Vaccines Restraint Techniques (Peds only ) VIS Education Forms CAIR (Exposure) PPD Placement Medication Administration Medication Verification Procedure & Documentation Routes (Oral, Rectal, Sublingual, Inhalation, Topical) Intramuscular (IM) injections Intradermal (ID) injections Subcutaneous (SQ) injections STAT Medications Lab Procedures Standing Orders Understanding Who Goes to Quest vs. LabCorp LabCorp Procedures Introduction of Lab Equipment and Supplies Preparation of Specimens STAT Labs Venipuncture Procedures Urine Collection (sterile/non sterile) Urine Dip/Urinalysis Occult Blood Procedure Hemoglobin Hemocue Lab Procedures (continued ) HgA1c Blood Draw Tray Random Blood Glucose GC/CT Testing FIT Test Mono Test/Strep Test Pregnancy Testing Collection and Set Up of PAP Tray Critical Values Lab Follow Up Procedures Call Backs Preparing Patients for Exams Pediatric (Newborn, Child, Teen) Adult (Female, Male) Colposcopy - Set Up/Consent Cryosurgery - Set Up/Consent Breathing Problem (Asthma Visit) Emergency Situations Codes: Blue/White/Medical Emergency Crash Cart (Location) AED (Location) When to involve the RN in procedures IM Injections, SQ Injections, ID Injections, or Skin Tests Venipuncture Skin Puncture