Care Coordinator IAt — Newport Healthcare

The primary purpose of this role is to provide supervision for our clients and to ensure their safety while building a rapport with them. This includes providing assistance to each client in working with a group and in handling individual problems; responsibility for setting of limits for behavior; creating documentation of the client’s progress; and identifying the possible need for professional services and communications of such findings to professional staff. Responsibilities include contributing to the care and upkeep of the environment of care.

Tasks:

• Responsible for being aware of where all assigned residents are and what they are doing at all times. When assigned to a one-to-one with a client, the requirement is always to have eyes on the client during the assigned period. If observing a client leaving the premises, the expectation is to follow them until further assistance can be provided.
• Ensure client safety by using verbal de-escalation methods to redirect client behaviors and prevent/respond to crisis. Use CPI techniques if client poses imminent physical danger to themselves or others.
• Facilitate residential daily schedule including participating in, and providing support to residents, to include but not limited to, activities such as chores, deep clean of designated space (includes tasks such as sweeping, dusting, vacuuming and cleaning), meal service, laundry service, groups, activities, and events.
• Facilitate client daily phone call.
• Complete daily shift notes for individual clients.
• Communicate with house/pod treatment teams about individual client concerns.
• Supervise self-administration of resident medications per physician orders and maintain training in medication disbursement per State of California Community Care Licensing.
• Supervise clients with detox orders, specifically from drug and/or alcohol use, ensuring safety and compliance.
• Provide transportation to residents for community outings and meetings in company vehicle in a safe and legal manner.
• Practice compliance with all policies, record keeping requirements, checklist assignments, assigned documentation, and any other assigned duties.
• Remain current and up to date on all trainings and certifications required to maintain employment with Newport Healthcare.
• Provide support to assigned house. House assignment may change based on operational need.

Training:

Interns will receive one week of corporate training including, CPR, CPI and first aid. Interns will also go over with their supervisor proper procedures using the employee handbook. Interns will also do weekly one on one meetings with the supervisor to check in on the interns learning. Interns will receive hands on training as new situations arise and will also learn how to think on their feet and make decisions within the unpredictable environment that is residential treatment.

Learning Outcome:

By the end of the academic internship the student will be able to:
1. Facilitate and identify potential coping skills to clients in distress.
2. Understand the levels of care within the mental healthcare system.
3. Accurate follow guidelines for supporting clients in distress with the direction of a clinician.
4. Be able to identify and report using academic language maladaptive behaviors.
5. Empathize and support clients in distress regardless of personal feelings.

Risk Note:

Client may get escalated with the escalation potentially leading to physical harm. Inters will be trained on CPI holds, however there is no on-site security.