Client Communications InternAt — Union First Insurance Solutions

The Client Communications Intern will support the development and execution of member-facing materials that simplify complex benefits information for public safety and labor union populations. Working directly under the guidance of the Director of Client Communications, the intern will assist with writing, editing, and formatting a variety of communications including email campaigns, benefit guides, and educational resources. This role offers hands-on experience in strategic messaging, audience engagement, and project coordination within a mission-driven insurance brokerage. The intern will gain exposure to real-world communication practices, industry-specific tools, and collaborative workflows in a professional, client-focused setting.

Tasks:

The intern will be expected to complete the following professional-level tasks:

Draft, revise, and format written client communications

Conduct audience research and messaging alignment

Create or revise branded materials in Word/PowerPoint

Participate in strategic planning and team meetings

Observe and document communication best practices

Collaborate cross-functionally with internal teams on project deliverables

Clerical duties (e.g., file organization or scheduling logistics) will be minimal and limited to what is necessary to support the intern's core learning experience.

Training:

To help the intern achieve the proposed learning outcomes, we will:

Provide a structured onboarding and orientation session covering company history, philosophy, core service lines, competitors, and client base (with emphasis on labor unions and public-sector groups).

Schedule weekly one-on-one mentorship meetings with the Director of Client Communications to review assignments, answer questions, and offer professional development coaching.

Include the intern in relevant internal team meetings, client calls (as appropriate), and planning sessions to observe real-world communication strategy and collaboration.

Assign reading and reference materials (e.g., prior communications, benefit guides, brand style guides) to provide context and reinforce expectations.

Offer shadowing opportunities with other departments (e.g., Client Services or Implementation teams) to broaden understanding of brokerage operations.

Learning Outcome:

By the end of the internship, the student will be able to:

Apply foundational principles of marketing and communication strategy within the context of the insurance and employee benefits industry.

Analyze target audiences and tailor messaging to union-based populations with unique behavioral and cultural dynamics.

Draft and edit professional communications including client emails, benefits guides, educational one-pagers, and internal messaging under guidance.

Use tools such as Microsoft Teams, Outlook, Word, PowerPoint, and Planner to collaborate across departments and execute project-based tasks.

Demonstrate professionalism in a hybrid corporate environment, including time management, client confidentiality, and clear communication.