Community Mediation Admin InternAt — National Conflict Resolution Center (NCRC)

Interns will gain an understanding of mediation in furtherance of contributing to the organization's role in providing this service for the community. • Assisting with Case Intake: Interns may assist in the intake process for new mediation cases. This involves gathering initial information from participants and helping them understand the mediation process. • Participant Communication: Interns may communicate with Participants to schedule mediation sessions, provide information about the mediation process, and answer participants' questions or concerns. • Data Entry and Case Management: Interns often help maintain the office's case management system by entering case information, updating case statuses, and ensuring accurate records are kept. • Mediation Sessions Observation: interns will have the opportunity to observe mediation sessions. • Administrative Tasks: The intern will assist with general office tasks such as filing, organizing documents, managing email correspondence, and handling phone inquiries. • Community Outreach: Depending on the office's needs, The intern may participate in community outreach efforts to promote mediation services, including attending events, creating informational materials, or conducting presentations. • Participant Surveys: Interns may be responsible for conducting participant satisfaction surveys to gather feedback and improve the mediation program's effectiveness. • Professional Development: Interns may have the opportunity to attend training sessions, workshops, or seminars related to conflict resolution and mediation to enhance their skills and knowledge. • Maintaining Confidentiality: It's essential for interns to maintain strict confidentiality regarding all mediation cases and participant information. • Adhering to Ethical Guidelines: Interns are expected to adhere to the ethical guidelines and standards of practice for mediators, including impartiality, neutrality, and fairness.