Recovery Representative InternAt — American Honda Finance Corporation

Assist customers with inquiries and issues regarding repossessed vehicles. 

Tasks:

Assists customers in retrieving their vehicles following repossessions or impoundments.
Provide information to customers over the phone / sending letters.
Process invoices / repo fees / storage fees / collection fees
Process incoming seizure notices, Calling Police stations / government agencies, Calling Tow yards
Speak with Insurance companies to help customers complete their claims
Become a productive member of the department (meet quantitative objectives)
Maintain enthusiastic and positive attitude
Attendance – being here on time ready to work at the start of the shift, adhering to the break and lunch schedules to ensure proper phone coverage

Training:

General employee orientation, one on ones with supervisor, training to handle documentation such as invoices

Learning Outcome:

Professionally handle customer incoming phone calls, foster teamwork in a corporate setting, an understanding of the financial lending industry