University Housing Services

Organization Description

Academic Internship conducted on the Cal Poly Pomona Campus

Program Information

Opportunity Title: Housing Tech Intern

Opportunity Summary: The UHS Information Technology team supports both staff and residents. The Housing Tech Intern will learn more about hardware, IT processes, the Housing Management System (StarRez), and student housing in a welcoming learning environment.

By the end of this opportunity, students will have learned...

Assess clients concerns and effectively troubleshoot
Identify and repair various components of computer hardware
Clearly explain the technology and related issues
Respond to inquiries in a professional and technical manner
Provide great customer service skills
Demonstrate positive leadership skills

The following tasks/activities students would be doing for this opportunity:

  • Analyze and/or study data
  • Assist a professional
  • Deliver and/or package goods
  • Provide general office administration (e.g. filing, data entry, processing forms, intra-office communication, meeting preparation, returning phone calls)
  • Serve in a customer service/concierge role
  • Support or assist with an event, program, or community project

What training will be provided to students to perform these responsibilities?

Learn by doing
On the job training (observations)
Hands on training per projects

How will you provide ongoing support and supervision to students? Students are led by a team of professional staff members (including an IT Consultant), On a daily basis staff members provide feedback and guidance, Communication portal via work orders, Microsoft Teams, emails and SMS

Where will this opportunity take place? On-site/In-Person

Please provide your organizations COVID-19 safety guidelines and protocol: The University provides an online health screener

Please indicate the number of hours and duration a student would need to commit for this opportunity: 4 hours per week

Are students expected to use a personal vehicle as part of this opportunity? No

Are students responsible for any fees as part of this opportunity? Parking Fee

Are students receiving any form of compensation for this opportunity? No, unpaid

Student must be willing to provide a welcoming environment, support and promote diversity.

Health & Safety

Depends on what campus department student is placed at.

In order to create a positive, safe and valuable out-of-classroom learning experience, CSU faculty, students, college staff and community partners must work together as a team to make the most of the experience and manage the unique risks that exist. There is insurance available to protect CSU as well as the learning site, if the proper agreement is in place. Students can avoid unsafe situations when everyone is familiar with the placement details and a proper risk assessment has been completed. This risk assessment is not intended to prohibit educational experiences that may seem “too risky,” but rather to find ways to reduce the amount of risk and liability exposure, so that the off-campus learning opportunity is a safe, healthful and fulfilling educational experience for all parties involved. This section should be completed by someone familiar with any potential risks.

Please select all options that apply.

  • Computer Literacy
  • Health Check/Screening (e.g. temperature screening, COVID-19 test)
  • Must be 18 or older

Is there anything else not covered that might impact the safety and well being of your clients and/or university participants?

Some buildings may require climbing of stairs
Some projects may require the ability to carry 15-pound box
Additional requirements and/or considerations
  • Computer Literacy
  • Health Check/Screening (e.g. temperature screening, COVID-19 test)
  • Must be 18 or older
Address 
3801 W. Temple Ave.
Pomona, CA 91768
United States
General Phone 
(909) 869-4637
Student Contact 
Name
Norma Flores
Job Title
Administrative Support Coordinator
Phone
(909) 869-3307 Ext. 5120
Email
NormaF@cpp.edu
Program(s) 
Internship
Organization type 
Education - College or University (Private/For-profit)
Focus Population(s)
Animals
Focus Area(s)
Animal Welfare, Health & Medicine
Hours of operation 

 8:00 am - 5:00 pm

  • evening hours after 5pm are available
  • weekend hours are available
Maximum students 
2