Guest Service Representative At — Extended Stay America-San Ramon East
POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
The student will be able to understand all functions of operations in a hotel, will be able to support and delivery outstanding service to guests, will be able to make decisions and solve hard customer situation, will be able to process payments and manage all house balance.
Video training plus hands on training with a more experienced employee.
While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds. * Occasionally required to position self to access low areas and traverse heights and remain stable while doing so. * Occasionally lift and/or move up to 25 pounds. Occasionally push and/or pull carts and equipment up to 50 pounds. * While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel). * The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock. * The work environment will typically be at moderate to loud noise levels.
| Type | Frequency | Amount | Explanation | Show to students? |
|---|---|---|---|---|
| Hourly Pay | weekly | $16/hr paid every other week | Yes |
| Hours | Duration |
|---|---|
| 40 | hours per week |