Guest Experience CoordinatorAt — Wente Family Estates
The Guest Experience Coordinator will support the Concierge Team with tasks including but not limited to club administration, customer service, order entry, and events. The ideal candidate will be detail oriented, passionate about providing excellent customer service, a strong team player, and excited about the wine industry. This role supports programs like wine clubs, experiences, and e-commerce sales. At WFE, employee performance is measured through the results delivered, as well as your behavior. Your consistent demonstration of our WFE RISE Values (Respect, Integrity, Sustainability & Excellence) are an expectation of all members of our team.
Will learn concierge service and hospitality business by booking reservations, submitting wine orders, and suggestive selling. Learn and support company’s social response and service through 3rd party digital properties and social media platforms (Facebook, Instagram, Yelp, OpenTable, Etc.). Understanding and use of point of sale (POS) systems. Understanding of the full life cycle of a retail wine club membership – selling, enrolling and maintaining club memberships.
Training will include meeting with other guest experience coordinators and with the Guest Experience Manager.
Interns should review Wente Family Estate's Employee Handbook.
| Hours | Duration |
|---|---|
| 30 | hours per week |