Customer Success InternAt — Sikka Software Corporation

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Opportunity Summary 

This person will be responsible for customer success across various product lines. This person will work closely with Customer Success Managers, Product, Quality and Development teams to understand product workflow, installation process, and customer use cases. This person should also have a good understanding of customer support procedures and processes.

Opportunity Learning Outcomes 

Key Roles and Responsibilities: · Work with senior members of the team and collaborate on customer success and support activities. · Provide support to customer success managers by identifying challenges and researching resolutions. · Improve client references by writing and maintaining documentation. · Prioritize and manage many open cases / tasks. · Critically review existing product and processes with the goal of constant improvement.

Opportunity Training 

HIPAA, Harassment Prevention, Insider Trading

Program 
Internships
Location Type 
Remote
Expected Hours 
HoursDuration
20hours per week
Students required to have a personal vehicle 
No
Fees students may incur with this opportunity 
Background Check (e.g., fingerprinting, live scans, driving record)
This opportunity provides some form of compensation 
Yes
Opportunity Availability 
Ongoing