Client Services & Community Resource InternAt — Human Works Foundation

We are looking for a motivated and organized intern to support our team with client services, administrative tasks, and community resource coordination. This hybrid internship is a great opportunity for someone interested in social services, public health, human services, community outreach, or nonprofit work.

The intern will work directly with clients and staff to help onboard new clients, follow up with existing clients, connect individuals with community resources, and provide general administrative support. This position will also provide hands-on experience using resource coordination platforms such as Unite Us to help connect clients with appropriate services.

Tasks:

Assist with onboarding new clients and collecting necessary information and documentation.
Contact clients by phone to check in, gather updates, and follow up on their needs.
Maintain accurate and up-to-date client records and case notes.
Assist clients with creating and updating professional resumes.
Research and identify community resources and services that may benefit clients.
Use platforms such as Unite Us to search for available resources and make referrals to community organizations and service providers.
Follow up with clients and referral partners to help ensure clients are connected to the appropriate services.
Assist with administrative tasks, data entry, filing, scheduling, and other office support as needed.
Help prepare documents, forms, and other materials for clients and staff.
Maintain confidentiality and handle client information in a professional and respectful manner.
Support the team with other projects and tasks as assigned.

Training:

The intern will receive an orientation and training on organizational policies, client confidentiality, professional communication, client onboarding, documentation, resource navigation, resume development, and the use of platforms such as Unite Us.

The intern will receive ongoing supervision and support throughout the internship and will not be expected to work independently without guidance. A supervisor will be available to provide direction, answer questions, review work, and assist with client-related tasks as needed.

The intern will also participate in weekly supervision meetings every Friday to review progress, discuss client needs, address questions or challenges, and provide feedback and additional training as needed. These meetings will also provide an opportunity for the intern to reflect on their learning and professional development.

Learning Outcome:

By the end of the internship, the intern will be able to:
Develop Client Communication Skills – Communicate professionally with clients through phone calls, email, and in-person interactions while practicing active listening and a client-centered approach.
Gain Experience in Client Support – Assist with client onboarding, follow-ups, documentation, and identifying client needs while learning about the client support process.
Build Resource Navigation Skills – Research community resources and use platforms such as Unite Us to connect clients with appropriate services and make referrals.
Develop Employment Support Skills – Create and update professional resumes while gaining experience supporting clients with employment-related needs.
Strengthen Administrative and Professional Skills – Develop skills in organization, data entry, recordkeeping, confidentiality, teamwork, and professional communication.