Care Coordination SpecialistAt — Alameda County Public Health Department
Program Description
Care Partners Program delivers whole-person, equity-driven services to older adults and caregivers across Alameda County. The program integrates interdisciplinary care coordination to support client independence, wellness, and system navigation, aligned with California Advancing and Innovating Medi-Cal (CalAIM) and Centers for Medicare & Medicaid Services (CMS) standards.
Internship Description
The Care Coordination Internship offers hands-on experience in case management, client engagement, and care coordination. Interns will work with an interdisciplinary team to support older adults and caregivers, gaining practical skills in public health and systems-level service delivery.
Intern Task & Responsibilities
• Conduct biopsychosocial assessments and develop person-centered care plans
• Track referrals and outcomes using the Unite Us platform
• Assist with data management, backup, and file organization
• Collaborate with healthcare, housing, behavioral health, and aging services
• Contribute to graphic design and visual materials for client-facing and internal use
• Assist in designing and improving dashboards that expand existing reporting tools
• Provide bilingual support to clients and families (Cantonese, Mandarin, and Spanish)
• Assist with outreach activities, including weekend tabling events
Desired Skills
• Strong communication and empathy
• Interest in aging, public health, or care coordination
• Ability to work independently and on a team
• Familiarity with trauma-informed and culturally responsive practices
Skills Practices Learn
• Develop Core Competencies in client engagement, care coordination, and interdisciplinary teamwork
• Practice Trauma-Informed and Culturally Responsive Approaches in diverse community settings
• Learn Documentation Standards aligned with CalAIM and CMS regulations
• Enhance Professional Identity through mentorship, feedback, and experiential learning
Final Product/ Outcome/ Deliverables
• Completed client assessments and documentation aligned with regulatory standards
• Contributions to workflows, toolkits, and tracking systems
• Participation in strategic projects that enhance service delivery or team wellness
• Demonstrated competency in case management and interdisciplinary collaboration
- Apply academic knowledge to real-world tasks and challenges.
- Develop effective communication skills in a professional setting.
- Strengthen time management and organizational abilities.
- Gain experience in working collaboratively within a team.
- Acquire hands-on experience with industry-specific tools, software, or procedures.
- Understand workflows, processes, and responsibilities relevant to the field.
- Learn how to conduct research, analyze data, or support projects in a practical context.
- Clarify career goals by experiencing a professional work environment.
- Build a professional network by connecting with mentors, colleagues, and supervisors.
- Develop a strong understanding of workplace culture and expectations.
- Practice decision-making in real-life work situations.
- Analyze problems, propose solutions, and reflect on outcomes.
- Develop adaptability in response to new challenges and tasks.
- Recognize how your role and organization contribute to the community or public good.
- Reflect on the ethical and societal implications of the work you're involved in.
- Explore opportunities to engage in or support civic initiatives or community outreach.
- Identify personal strengths and areas for improvement.
- Set learning goals and reflect regularly on progress
- Increase confidence in navigating professional and interpersonal dynamics.
The Care Partners Program will provide comprehensive training to support the intern’s development in delivering whole-person, equity-centered services to older adults and their caregivers throughout Alameda County. Training will introduce the program’s interdisciplinary care coordination model, emphasizing client independence, wellness, and effective navigation of health and social service systems. The intern will gain familiarity with practices aligned with California Advancing and Innovating Medi-Cal (CalAIM) initiatives and Centers for Medicare & Medicaid Services (CMS) standards. Through structured learning, guided supervision, and hands-on experience, the intern will build skills in culturally responsive engagement, care planning, resource linkage, and collaborative service delivery within a diverse community setting.
Student Training or Experience Needed
- Effective interpersonal and communication skills.
- Effective customer service skills.
- Effective problem-solving skills.
- Ability to work with a broad, cross-section of people representative of the Bay Area.
- Ability to demonstrate empathy with a broad, cross-section of people representative of the Bay Area.
- Ability to collaborate and work effectively in a team setting.
- Ability to prioritize and handle simultaneous assignments in a fast-paced environment.
- Ability to take initiative and be self-motivated and self-directed.
- Ability to review and learn materials provided.
- Comfortable leading activities or public speaking.
| Hours | Duration |
|---|---|
| 300 | hours per placement |