Northern Valley Talk Line

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Program Information

*Not taking students for Fall 2026*

This placement is for BSW students. 

Based on the Recovery Model, the Northern Valley Talk Line (NVTL) provides non-crisis peer-to-peer telephone service to the community 7 days a week from 4:30 pm—9:30 pm.

Someone to talk to when life presents challenges…

  • Confidential
  • Non-crisis
  • Peer-to-peer support
  • Empathetic listening
  • County-wide resource referrals

Learning opportunities for a student intern at NVTL include:

  • non-crisis mental health support 
  • active listening
  • purposeful self-disclosure
  • boundaries & ethics
  • community resource education and referrals
  • HIPAA best practices 

Student interns will complete required training prior to taking solo calls and will have an opportunity to shadow call workers. 

The student intern should be a quick learner, empathetic, calm under pressure, have open communication, and be personable. 

Health & Safety

Possibility of interacting with persons with chronic mental health conditions that may speak inappropriately, disrespectfully, or loudly (onsite support). 
Additional requirements and/or considerations
  • Background Check (e.g. fingerprinting/livescan, driving record)
Address 
492 Rio Lindo Avenue
Chico, CA 95926
United States
Website:
https://nvcss.org/programs/northern-valley-talk-line/
Program(s) 
Social Work
Organization type 
Focus Population(s)
Focus Area(s)